Help Center
Answers on orders, shipping, returns, products, and payment.
Orders & shipping
How long until it arrives?
Processing takes 1–3 business days, then U.S. delivery takes 3–5 business days — up to 10 if a carrier is delayed or you ordered during a peak period. Full shipping policy.
What does shipping cost?
A flat $6.99 per order, regardless of how many items you buy. Shown at checkout before you pay.
Where do you ship?
We ship from the United States. Checkout also accepts Canada and Australia; those take longer, and import duty or tax is set by the destination country and paid by the recipient.
Where is my tracking link?
In the shipping-confirmation email, sent once the carrier scans your parcel. Nothing after 3 business days? Check spam and promotions, then email us. See Track Your Order.
Tracking says delivered but it is not here.
Check with others at the address and your local depot first. If it has not appeared after 48 hours, email support@glycina.com with your order number — we open a carrier claim and replace or refund at no cost to you.
I used the wrong address.
Email us straight away with your order number. If it has not shipped we can fix it.
Returns & refunds
What if it does not work for me?
Our 90-Day Keep-It Guarantee: email us within 90 days of delivery for a full refund of the product price. You keep the product and you never pay return shipping. Refund & Returns Policy.
Does it still count if I opened it?
Yes. Opened, used, half-empty — it all counts. You cannot judge skincare through a seal.
Who pays return shipping?
Nobody. There is normally no return to make; if we ever need an item back to inspect a fault, we email you a prepaid label. No restocking fee, ever.
How do I request a refund?
Email support@glycina.com with your order number and the email you used at checkout. We reply within 1–2 business days.
How long does the money take?
5–10 business days to your original payment method after approval; your bank sets how fast it then shows.
It arrived damaged or wrong.
Send a photo with your order number. Replacement or refund, your choice, at no cost to you — same 90-day window.
Products & skin
What are these products?
Korean-formulated cosmetics for skincare, haircare, and bodycare — external use only, not drugs, not intended to diagnose, treat, cure, or prevent any disease.
I have sensitive skin.
Patch-test on your inner forearm and wait 24 hours. Add one product at a time, and stop if irritation appears. If you react, email us — we refund it without argument.
When will I see a difference?
Hydration and finish usually read within days; firmness, tone, and texture need weeks of consistent use. Individual results vary — that is why the guarantee runs 90 days.
Can I layer several of your products?
Generally yes: thinnest first, richest last, sunscreen in the morning. Email us your list and we will put it in order.
Where are the ingredients listed?
On each product page. Email us if you need one for an allergy check.
Payment
Do you have subscriptions?
No. Every order is a one-time purchase — nothing renews or rebills, and there is no membership. See Payment Methods.
What can I pay with?
Visa, Mastercard, American Express, Discover, plus Shop Pay, PayPal, Apple Pay, and Google Pay depending on your device and location. All prices in USD.
I do not recognise a charge.
Email support@glycina.com with the date and amount before disputing it — we can normally identify it within a business day.
Still stuck?
Email support@glycina.com with your order number. We reply within 1–2 business days (Mon–Fri). There is no phone line — email reaches us fastest.
Glycina is a brand of Luvid LLC · 1001 S Main St, Kalispell, MT 59901, United States. Our products are cosmetics for external use only and are not intended to diagnose, treat, cure, or prevent any disease. Individual results vary.