We actually answer
Contact Us
One inbox, read by the people who run the brand.
One inbox, answered by the people who run the brand. Write to us and we will get back to you within 1–2 business days (Mon–Fri).
Email us
Please include your order number from the confirmation email — with it we can usually answer in one reply instead of three. We do not run a phone line; email is the fastest way to reach a human here.
What we can help with
- Where is my order? Your tracking link is emailed as soon as the parcel is scanned. Orders process in 1–3 business days and U.S. delivery takes 3–5 business days after that (up to 10 in a delay). See the Shipping Policy or Track Your Order.
- Returns and refunds. You have 90 days from delivery, you keep the product, and you never pay return shipping. Email us your order number and we will take it from there. See the Refund & Returns Policy.
- Damaged or wrong item. Send a photo with your order number and we will replace or refund it at no cost to you.
- Ingredients and routines. Ask us what is in a formula, what to layer it with, or whether two products fight each other. Full ingredient lists sit on each product page, and we will send anything that is missing.
- Sensitive skin. Tell us what your skin reacts to and we will tell you honestly whether to skip a product. Patch-test on your inner forearm before first use.
- Changing or cancelling an order. Write straight away — if it has not shipped we can still catch it.
Company information
Glycina is a brand of Luvid LLC.
1001 S Main St, Kalispell, MT 59901, United States
Email: support@glycina.com
Orders ship from the United States. Full company details are on our Legal Notice.