Refund & Returns Policy
The 90-Day Keep-It Guarantee, in plain English.
Last updated: August 2026
Skincare is personal. What transforms one face does nothing for the next, and you cannot know which you are until you have used the thing for a few weeks. So we carry that risk instead of asking you to.
The 90-Day Keep-It Guarantee
You have 90 days from the day your order is delivered to decide. If a product is not right for you — for any reason, opened or unopened, half-used or barely touched — email us and we will refund the price you paid for it.
You keep the product. You do not ship anything back, and you never pay return shipping. Pass it to a friend or finish the jar; that part is up to you.
How to request a refund
- Email support@glycina.com within 90 days of delivery.
- Include your order number and the email address you used at checkout.
- Tell us in a line or two what did not work. You are not being screened — it just helps us fix the product or the page that oversold it.
We reply within 1–2 business days (Mon–Fri) to confirm.
Who pays return shipping
You pay nothing. In almost every case there is no return to make: we refund and you keep the item. In the rare situation where we do need something back — a suspected manufacturing fault we want to inspect, for example — we email you a prepaid shipping label. There is no restocking fee and no handling fee at any point.
When your money arrives
Approved refunds go back to your original payment method, usually within 5–10 business days of approval. How quickly it shows on your statement after that is down to your bank or card issuer, not us. The $6.99 shipping charge on the original order is refunded too when the whole order is refunded.
Damaged, faulty, or wrong items
If something arrives broken, leaking, clearly defective, or is simply not what you ordered, email support@glycina.com with your order number and a photo. We will send a replacement or refund you in full — your choice — at no cost to you. The same 90-day window applies; there is no shorter deadline for this.
A reaction or irritation
Stop using the product immediately and email us. Cosmetics can irritate even when nothing is wrong with the batch, and we would much rather refund you than have you push through it. Patch-test on your inner forearm before first use if your skin is reactive.
Cancelling or changing an order
Email us as soon as you can. If the order has not been handed to the carrier we will change or cancel it and refund you in full. Once it has shipped, the 90-day guarantee above takes over — you are covered either way.
The fine print, in plain words
- The guarantee covers the product price and the original shipping charge, and applies to one refunded order per customer. It is a genuine try-it guarantee, not a standing discount.
- It applies to purchases made directly on glycina.com. If you bought from a third-party marketplace or reseller, their returns process applies.
- Gift orders are refunded to the payment method that was charged.
- We may decline claims that are clearly abusive — repeat refunds across multiple accounts, for example. We have never had to, and we would contact you first.
Contact
Glycina is a brand of Luvid LLC.
1001 S Main St, Kalispell, MT 59901, United States
Email: support@glycina.com