Shipping Policy
How and when your order reaches you.
Last updated: August 2026
This page explains exactly how your Glycina order is packed, sent, and tracked. Glycina is a brand of Luvid LLC, and every order ships from the United States.
Processing time
We prepare and hand your order to the carrier within 1–3 business days (Monday–Friday, excluding U.S. public holidays). Orders placed on a weekend or holiday start processing on the next business day. During launches and peak seasons, processing can sit at the longer end of that range.
Delivery time
Once your parcel leaves our facility, standard U.S. delivery takes 3–5 business days. In the rare case of a carrier delay, severe weather, or a peak shipping period, allow up to 10 business days.
Delivery windows are carrier estimates, not guarantees. We will always tell you what we know and help you chase a late parcel.
Shipping cost
Standard shipping is a flat $6.99 per order, no matter how many items you buy. The exact amount is shown at checkout before you pay, and all prices are in U.S. dollars.
Where we ship
We ship from the United States. U.S. addresses are our main market and the delivery estimate above applies to them.
Checkout will also accept addresses in Canada and Australia. Delivery to those countries takes longer than the U.S. estimate above, and any import duty, tax, or customs charge is set by the destination country and is the recipient’s responsibility. We do not ship anywhere else at this time.
We cannot deliver to addresses the carrier will not serve, including some P.O. boxes and freight-forwarder addresses.
Tracking your order
You get a confirmation email the moment you order, then a second email with a tracking link as soon as the parcel is scanned by the carrier. If nothing has arrived within 3 business days of ordering, check your spam and promotions folders first, then email support@glycina.com with your order number and we will look it up.
Wrong or incomplete address
Please check your address carefully at checkout — it is the single most common cause of a lost parcel. Email us straight away if you spot a mistake; if the order has not shipped yet we will correct it. If a parcel comes back to us as undeliverable, we will contact you to arrange a re-send.
Lost, delayed, or damaged parcels
If tracking shows delivered but the parcel is not there, check with your neighbours and your local carrier depot first — parcels are often a day early or with a neighbour. If it still does not turn up, or if it arrives damaged, email support@glycina.com with your order number and a photo if you have one. We will open a carrier claim and replace or refund the order. You are never charged twice for a problem that was ours or the carrier’s.
Split shipments and back orders
If one item in your order is delayed, we may ship the rest first at no extra cost so you are not waiting on everything. If an item becomes unavailable after you order, we will email you with a new date or offer a refund for that item — your choice.
Returns
Every order is covered by our 90-day guarantee, and you never pay to send anything back. Full details on the Refund & Returns Policy.
Contact
Glycina is a brand of Luvid LLC.
1001 S Main St, Kalispell, MT 59901, United States
Email: support@glycina.com — we reply within 1–2 business days (Mon–Fri).