Track Your Order
Find your tracking link and get help with delivery.
Here is exactly where your order is in the process, and what to do if the tracking has gone quiet.
The timeline
- Order placed. A confirmation email lands within a few minutes. If it does not, check spam and promotions and search for “Glycina”.
- Processing — 1–3 business days. We pick, pack, and hand the parcel to the carrier. Weekends and U.S. holidays do not count.
- Shipped. A second email arrives with your tracking link, as soon as the carrier scans the parcel.
- Delivery — 3–5 business days to U.S. addresses after it ships. Allow up to 10 business days if the carrier is delayed or you ordered during a peak period. Canada and Australia take longer.
Find your tracking link
It is in the shipping-confirmation email we sent to the address you used at checkout. Open it and click through to the carrier for live status. If you have an account with us, it is also on your order page.
No tracking email yet?
- Allow the full 1–3 business days of processing before expecting one.
- Check your spam and promotions folders and search for “Glycina”.
- Make sure you are checking the inbox you actually used at checkout — work versus personal catches people out.
- Still nothing after 3 business days? Email us and we will resend it.
Tracking says delivered, but nothing is here
Check with anyone else at the address, look in the usual safe spots, and ask your local carrier depot — parcels are marked delivered a little early more often than you would think. If it has not appeared after 48 hours, email support@glycina.com with your order number. We open a carrier claim and replace or refund the order at no cost to you.
Tracking has not moved in days
A scan gap of a couple of days is normal, especially over a weekend or a holiday. If nothing has moved for four business days, write to us and we will chase the carrier for you.
Something is wrong with the order
Damaged, faulty, or not what you ordered — email support@glycina.com with your order number and a photo. Replacement or refund, your choice, at no cost to you. And whatever the reason, the 90-Day Keep-It Guarantee covers you: you keep the product and you never pay return shipping. See the Refund & Returns Policy.
Full processing and delivery detail is on the Shipping Policy.
Glycina is a brand of Luvid LLC · 1001 S Main St, Kalispell, MT 59901, United States · support@glycina.com